Warranty

Schooling you horse to SlowFeeding.
All horses can learn to be comfortable eating through SlowFeeding nets. It usually takes 5 minutes, but it can take a month depending on external circumstances. Horses that have been fed servings usually suffer from feeding stress caused by the trauma in running out of food, which is completely unnatural and very hurtful for a horse.
The first couple of days your horse is presented to a SlowFeeding net make sure he is not hungry or frustrated. This is easily done by feeding him the same way you did before and adding the full net as a bonus. As soon as you see him eating from the net before the loose hay on is finished you can stop feeding loose hay.
SlowFeeding SMHN Original is made from heavy-duty Polyester nets originally made for deep sea trawling and they are very strong and durable. Polyester withstands abrasion better than Nylon and also absorbs less water which keeps it cleaner and they don’t freeze as bad in cold temperatures. UV-light does not impair a SlowFeeding SMHN Original net.
Limited 1-year Warranty. (see terms on the back)
Because the SlowFeeding SMHN Optimal net material is made of a very large number of completely individual fibers going diagonally over the net is having defects following the rows of meshes impossible since meshes in a row have absolutely nothing in common. This means that if 2 meshes in a row are broken it is very much more likely that the cause of the problem was external than that it would have had anything whatsoever to do with material quality.
That said, and understood, the only real warranty issue we have ever encountered, in the 10 years history of SlowFeeding SMHN Original, are broken sewing twine. If this happens, which it very seldom does, it is because the needle has impaired the twine on the high-speed industrial sewing machine that was used on that particular net. We replace the needles regularly on all our sewing machines as a precaution but there is no way of knowing if an issue like this is building up.
If the webbing comes loose due to broken twine, we will exchange the net with no questions asked.
So, what about broken nets?
Nets can break of 5 different reasons:
1. A frustrated horse has been chewing on it for hours. This is very easy to detect since a chewed-on net has a very specific appearance (1). Frustrated horses have nothing to do with warranty and there is no material that can withstand a frustrated horse. Not even steel would. How big a hole a horse can chew depends on how much time they spend doing it.
2. If the damage keeps going diagonally (2) (has happened ones in 10 years) it might be a mistake done in the production of the net material and the net will be replaced (no questions asked).
3. A hook on a halter or blanket gets stuck in the net and the horse pulls it loose breaking a mesh (3). This is rare and only beaks a single mesh.
4. Human error. Tractors are good at breaking nets and they can cause any size holes. Looks like
(3) but usually, more than 1 mesh is broken following the lines of the meshes.
5. A sharp tooth can cut a mesh (4) This is very rare, but I have seen it happen. It only cuts a single mesh.

WARRANTY
Because SlowFeeding SMHN Original is of superior quality and we have only once experienced an issue with the net material we will exchange all nets broken within the first year. This is what you need to do:
You must check a net in use every day and if you see a broken mesh you must tie it together immediately. Take a photo of the hole before and after you have mended it and email them to holes@slowfeeding.net. The easiest way to mend a broken mesh is to pull it together with a cable tie but any piece of twine or string works. If the hole was caused by a frustrated horse he might very well chew a new hole at his next opportunity so there is no reason to exchange the net just yet. Make sure to leave a little hay outside the net for the frustrated horse and keep mending the net (and email photos) until he has stopped chewing holes in it. As soon as he has gotten used to the net he will stop chewing holes in it. When so, take a photo of the well-mended net and email it to noholes@slowfeeding.net. You will then email you a return code and a domestic return address to where you can send the net to get it replaced.
Since we will replace the net, as long as you have followed the above instructions, regardless of the reason it broke, please help us by telling us the real reason it broke. If you admit it was your mistake we might even send you a little gift together with the replacement net :-).
SlowFeeding SMHN Original nets can be machine washed in any temperature (or even boiled to be sterilized) but don’t do it to try to fool us that the net is new because we have been in this business for too long to be fooled that easily.

   Chewed                                                        Torn

 
Cut                                                                 Defect

Be sure to follow the terms in detail because we are nice to nice people with bad luck.